All You Need To Know : The FAQ's

Q: Should I expect the same number of bookings throughout the year?
A: Because of the island’s reputation of being a sort of “paradise” and the normal school and work restrictions, most vacationers tend to visit in the warmer months. This means that, while your unit may receive more bookings during the summer, it is normal to expect lower occupancy during fall and winter. We do, however, target off-season rentals to our “snowbird” visitors.

Q: Do I need to set up a landline for my property?
A: Yes, Resort Rentals of Hilton Head Island requires residential telephone service for each property. In case of emergencies, we cannot assume that all guests have mobile phones. For your protection, we also require that owners block long-distance calling.

Q: Do you limit the number of occupants permitted in my property?
A: Yes! Each property clearly states the maximum number of guests allowed, and we will not permit exceptions.

Q: How do we determine what rate to rent my property for?
A: Suggested rental rates vary from property to property based on many factors such as location, proximity to the beach and/or pool, amenities, view, condition and more. A property with all-new appliances, recent renovations, flat-panel TVs, and a private pool tends to rent for more than a dated property lacking modern conveniences. Also, rates vary from season to season: vacation, sport, fall, and winter.

Q: Can I book my own property?
A: Of course! We have a convenient login system for our owners to view their properties’ availability to avoid double bookings.

Q: How do you decide which property to book first?
A: Resort Rentals of Hilton Head Island does not play favorites. We do our best to find the perfect match for each of our guests.

Q: How will my property be protected from guests’ damages?
A: Our Guest Rental Agreement is very explicit to protect our properties from more than normal wear and tear. Resort Rentals of Hilton Head Island is proactive when it comes to protecting your property! We require the guest’s credit card number as security before they enter your home.

Q: How does Resort Rentals of Hilton Head Island take care of maintenance problems?
A: We have a great mainenance crew and solid relationships with reputable local maintenance professionals who are qualified to fix any problem, as quickly as situations arise. For significant issues, we immediately contact you for approval.

Q: Do you allow pets?
A: Unlike other rental companies, we do have some pet-friendly properties. We always require notification of intent to bring an animal at the time of the initial reservation, as well as a non-refundable pet fee.

Q: Why should I choose Resort Rentals of Hilton Head Island over any other rental company?
A: There are many reasons:

• Our owners enjoy the most comprehensive benefits offered by any vacation property management company on
  Hilton Head Island.
• Our technology enables us to advertise and promote your property locally, nationally and internationally more efficiently than any other company on Hilton Head Island.
• Our team members regularly update your property’s individual web page to attract the most attention from vacation-planning consumers.
• We’re in constant contact with our owners, requesting feedback, as we strive to improve every aspect of our business.

Most importantly, we develop friendships with our owners and respect and care about them as well as their valuable properties. ’t strangers adrift in our system, they are our friends and we treat them as such.

We’d love to get to know you, too!

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