FAQ's

If your question isn't answered here, please call us (800-845-7017).

A deposit of 40% of the total price is required for all reservations. Final payment is due 30 days prior to arrival. No personal checks will be accepted after this date **Exception: Reservations made within 30 days of arrival must be paid in full by credit card at the time of booking and all monies paid are non-refundable at that time.

For Monthly Reservations: A deposit of 20% of the rental amount is due within 10 days of booking the reservation. An additional 20% is due 120 days before arrival. Final payment is due 60 days prior to arrival. Mark your calendar as no reminders will be sent out. No personal checks will be accepted after this date **Exception: Reservations made within 60 days of arrival must be paid in full by credit card at the time of booking and all monies paid are non-refundable at that time.

CANCELLATION POLICY: All cancellations must be in writing. For cancellations made prior to 91 days of arrival, there will be a cancellation fee of 4% of the full contracted amount. Cancellations made between 90 days and 31 days of arrival will result in a forfeiture of the 40% deposit. Cancellations within 30 days of arrival will result in a forfeiture of full contracted amount. Cancellation Insurance is available for an additional fee. (This insurance is available only to guests who reside in the U.S. and Canada. Third party reservations are also not eligible.) No refunds will be given for early check-outs or no-shows.

MONTHLY RENTAL CANCELLATION POLICY: The original 20% deposit plus reservation fee is non refundable. Any date changes or cancellations after 120 days prior to date of arrival will result in all deposit monies being forfeited. After 60 days prior to arrival, any change or cancellation will result in a forfeiture of full contracted amount. Any rental exceeding 28 days will be considered one reservation for cancellation purposes.

Our toll free reservation line, 1.800.845.7017, has reservationists available Monday - Saturday, 9:00am - 5:00pm. We will be open 9:00am - 5:00pm Monday - Saturday. In addition, our online booking is available 24 hours a day, 7 days a week. If you do make a reservation online a vacation specialist will contact you to confirm and finalize your rental within 48 hours. The reservation is not final until approved by agent. Once approved, the reservation is subject to all terms, conditions and policies.

Travel Insurance is available to all guests residing in the United States. You may purchase travel insurance up to the final payment; however, coverage may be limited when insurance is purchased outside of the guidelines listed in the Description of Coverage. Once insurance is purchased you have 10 days from the purchase date to cancel (providing you have not left on your trip). After that date, the insurance is non-refundable. Please note, you must be able to travel at the time you purchase coverage.

The cost of the insurance plan is 6.95% plus tax of your total rental, including all taxes and fees. Should you have questions about coverage you can call CSA Travel Protection at 866-999-4018, mention Plan Code 330CSA, or visit their website at www.vacationrentalinsurance.com.

The following are highlights of the Vacation Rental Insurance brochure from CSA. You may request a free copy of the brochure, or visit their website for full details.

Schedule of Benefits

Trip Cancellation   100% of Reservation Cost (Maximum Limit $50,000)
Trip Interruption   100% of Reservation Cost (Maximum Limit $50,000)
Travel Delay   $600 ($200 Daily Limit Applies)
Baggage Delay   $1000
Baggage and Personal Effects   $1000
Travel Accident   $100,000 (Accidental Death & Dismemberment)
Emergency Assistance   $500,000 (Emergency Medical Transportation)
Medical or Dental Expense   $25,000
Rental Car Damage   $25,000 (Not available to residents of TX and OR)

 

The following coverage and benefits are a sample of the listed coverage and are described on a general basis.

  • Trip Cancellation or Interruption due to Sickness, Injury or death of you, your Family Member or Traveling Companion.
  • Mandatory Evacuation at your destination due to adverse weather or natural disaster. In order to cancel or interrupt your Covered Trip, you must have 4 days or 50% of your total Covered trip length or less remaining at the time the mandatory evacuation ends. Benefits for this coverage are NOT payable if a hurricane is named on or before the Effective Date of the Insured's Trip Cancellation Coverage. (Effective Date is 12:01AM Standard Time on the day after your premium is received.)
  • Being directly involved in a documented traffic accident while en route to your vacation rental.
  • Military Leave involuntarily revoked (within 30 days of your departure date).
  • Termination of Employment or Layoff that occurs more that 15 days after your effective date and was not under your control. You must have been with the same employer for 5 years prior to termination or layoff.
  • A transfer of Employment of 250 miles or more
  • Common Carrier delays resulting from inclement weather, mechanical breakdown, or organized labor strikes

No refunds will be given for cancellation or interruption due to weather. Travel insurance is available for a fee (restrictions apply). For more information visit www.vacationrentalinsurance.com

CHECK-IN time is 4:00 - 6:00pm.

CHECK-OUT time is by 10:00am. Each of our rental guests must agree to schedule arrival and departure at stated times. DO NOT go to the property before checking in with our office. If cars or people are seen at the property, it will delay its cleaning and inspection, and thereby, delay the check-in time.

CHECK-IN & CHECK-OUT LOCATION - Our main and primary office is located at 32 Palmetto Bay Rd Suite 1B, Hilton Head Island, SC. Our office hours are 9am -5pm, Mon-Sat. All late arrivals and Sunday arrivals must call ahead to prearrange Check-In. PLEASE NOTE: For all of our guest that are staying at the Island Club Resort in the Folly Field Beach area, you will go directly to the resort for check-in, located at 85 Folly Field Road, Hilton Head Island, SC. 29928. 

Current guests have the first option to rebook the same property for the following year if the property is available. The advance reservation must be made within 1 week after the current year's departure.

At Resort Rentals of Hilton Head Island, we understand that accidents do happen. This accidental damage plan is provided to our guests that have the peace of mind insurance included with their reservation.

The Accidental Damage Plan covers all "reported" accidental damage that occurs with a maximum limit of coverage** See Below for Coverage Limits. If the cost of the damage exceeds these limits, the guest is fully responsible and will be billed for the additional damage.

**This plan does not apply to all reservations, please contact our office to find out if your reservation applies**

Accidental Damage Plan Does Not Cover:

  • Intentional acts that result in damage
  • Gross negligence or willful and wanton conduct
  • Acts of God
  • If the guest does not report the damage to Resort Rentals of Hilton Head Island staff by the time they check-out of the property
  • Property/Complex Keys- All keys must be returned to the rental office upon departure or the guest will be charged the cost of re-keying the property plus replacement of complex security keys/ pool/tennis keys.
  • Normal Wear and Tear
  • Damage or loss caused by a pet brought onto the premises
  • Loss of use of the covered property - If damage makes the property unrentable, guest responsible for any relocation cost of incoming guests.
  • Theft, loss or damage of any property owned or brought onto the premises by a covered guest
    Personal injury
  • Any reservation made under false pretenses by an underage guest
    In the case of abuse and malicious damage to rental property, guest will reimburse Resort Rentals of Hilton
  • Head Island and/or owner the amount of all damage including attorney's fees if warranted.

Any damage must be promptly reported to Resort Rentals of Hilton Head Island. When reporting or before departure date, you will need to stop at the rental office to fill out a damage form. The Staff of Resort Rentals of Hilton Head Island will have ultimate authority on determining the extent of damage, repairs necessary and Plan eligibility.

Effective Dates of Coverage: Arrival Date to Departure Date
The plan will take effect upon your arrival and will continue to cover you until your departure date.

1 or 2 Bedroom Villa $500
3 or 4 Bedroom Villa $1250
2 to 4 Bedroom Home $1500
5 to 6 Bedroom Home $2000
7 to 8 Bedroom Home $3000

A Security Deposit is required for all rentals. In lieu of a CASH deposit, an accepted credit card will be acceptable. The amount of a CASH deposit is at the discretion of the Agent; however, the minimum suggested deposit amount is EQUAL to the rental rate or $500, whichever is greater. Guest acknowledges Agent's authority to charge their credit card for damages to property rented by guest and/or their family and/or guest(s).

Plantation areas and villa complexes require each car to have a "pass", passes are limited to the number of bedrooms a property has. There will be a per pass charge based on which plantation you stay in. Prior arrangements must be made for after-hours pass retrieval. If you are having guests during your stay, please call the office for instructions for getting them access.

Please be aware that the Plantations and Condominium Complexes do not allow trailers, motor homes, motorcycles and/or recreational vehicles and rooftop cargo (i.e. Kayaks, Canoes, etc.) other than Cartop Carriers.

You will be provided with TWO keys to your rental property. A re-key charge will be collected for lost or unreturned keys.

You agree to indemnify the owner for any damages to the rental property, including damages to furnishings and household items, which are a result of your occupancy, excluding normal wear and tear. In the event that damages result from a guest's occupancy, Agent is authorized to utilize the "Security Deposit" to reimburse the Owner for said damages.

Exception: Issues/damages reported to Resort Rentals of Hilton Head Island that are covered by the Peace of mind damage plan.

Agent & Owner will not be liable for any damages to property nor liable for any accident that may occur to you during your occupancy in or on the property. Owner and Agent may enter property at a reasonable time for the purpose of making repairs. Owner and Agent are not responsible for articles left on the property or its grounds.

Nationwide long distance is provided during your stay at no additional charge. For calls to Alaska, Hawaii, Puerto Rico and Canada, please use either a cell phone, calling card or credit card. All properties are equipped with wireless internet.

Homes and villas are cleaned before your arrival and after your departure. Daily maid service or interim cleaning is available at an additional charge.

Rental properties are furnished with bedding and bath towels. Linens for rollaway beds are not provided.

For your convenience, properties are equipped with kitchenware and supplies for everyday cooking and a STARTER SUPPLY of paper towels, soap, tissues and toilet paper

Bring beach towels, beach chairs, floats, umbrellas and, certainly, sunscreen!

Grilling is prohibited on deck areas. Some homes have grills (check descriptions).

Please be aware that the Plantations and Condominium Complexes do not allow trailers, motor homes, motorcycles and/or recreational vehicles and rooftop cargo (i.e. Kayaks, Canoes, etc.) other than Cartop Carriers.

GAS - Updated 2/1/2015
January & February $1,500.00, March $850.00, April & May $600.00, September $500.00 & October $650.00 November $1,000.00, December $1,250.00

ELECTRIC - Updated 2/1/2015
November & February $500.00, March $350.00, April & May $250.00, September & October $350.00

Please note when temperatures fall below 45 degrees electric heaters will not operate.
Check individual home descriptions for homes offering FREE pool heat- restrictions apply.
HOT TUB - Stand Alone $300 per week

Rental Guest understands that we will accept families, married couples and responsible adults over the age of 25 ONLY with the exception of married couples where at least one of the individuals is over the age of 21. (Non-family rentals that meet these requirements will be required to pay a CASH security deposit). Resort Rentals of Hilton Head Island does not rent to high school or college groups. House parties are prohibited. You certify that you have read carefully the limitations placed on the number of persons permitted to occupy the premises, and agree to abide by such limitations: if not, you will be asked to leave with no refund. Any complaints will be dealt with on an individual basis with additional Security Deposit required if situation warrants.

Any use of the rental property for a purpose other than residential use for a family vacation must be approved by the Agent. A request must be submitted for use for any event such as weddings, receptions, family reunions or other large gatherings. If the event is approved, the Guest will be required to pay an additional deposit to be determined by the Agent and abide by Agent's determination on the requested event. The Agent reserves the right to cancel your rental reservation and occupancy of rental with no refund if Guest misrepresents an event.

Homes have pool access only if noted in their descriptions. Many have private pools or community pools. Private homes with Pools/Jacuzzis where heat is offered (see descriptions) will be heated for an additional charge. Pools/Jacuzzis cannot be heated separately. Spa jets will NOT operate unless payment has been made for heat. Pool heating must be arranged one week prior to arrival. There will be an additional $50 administrative fee after this period. Due to unforeseen mechanical problems with heating pools/Jacuzzis, we will refund the unused portion of the heating charge, but no adjustment will be made to rental rate. All settings for the pool, including temperature, are made only by Resort Rentals of Hilton Head Island. During rare times of low temperature (below 40 degrees) and/or high winds, pools may not be able to reach the pre-set temperature.

Heating is not available June, July or Aug

No, your checks must be issued in U.S. funds and be drawn on a bank that operates within the U.S. Federal Reserve System.

Certain properties do allow a small dog (check descriptions). We do not allow Cats, Rabbits, Guinea Pigs, Snakes, Birds, etc. There is an additional charge of $100 per dog for villas and $200 per dog for homes.
Please note that these restrictions apply: Properties will allow only dogs older than 1 year with a maximum weight of 40 pounds and must be on a flea maintenance treatment.
For those properties that do not allow them, if pets are found in or on the property we reserve the right to cancel your reservation, forfeiting deposit and occupancy of the rental unit plus a $200 charge to treat the property for fleas.

If you are allowed to bring your pet please follow these guidelines:

  • Please make sure that you clean up after your pet in and around your villa or home and dispose of the waste properly.
  • Any and all damage caused and the resulting charges, i.e. carpet stains, wall damage, pet hair removal, etc will be the responsibility of the tenant.
  • Animals are not permitted - Between 10 a.m. and 5 p.m. Friday before Memorial Day through Labor Day. Keep in mind this is the hottest part of the day. Do not leave your pets unattended in vehicles or outside.
  • Must be on a leash
    - Between 10 a.m. and 5 p.m. April 1 through Thursday before Memorial Day
    - Between 10 a.m. and 5 p.m. Tuesday after Labor Day through September 30
  • Must be on leash or under positive voice control at all other times
  • Persons in control of animals on the beach are required to remove and properly dispose of the animal's excrement.

Please respect the villa and its surroundings so that we may continue to offer properties that allow our 4 legged friends

Because tourism is the largest industry on Hilton Head Island, construction and remodeling are always being done. Our reservation agents are not expected to be aware of construction projects, homes or villas. Should you find yourself near construction, please exercise patience and understanding. In the event it becomes intolerable, we'll do our best to talk to the contractors, but no refunds or moves will be made.

Some of the houses we manage may be available for sale during your stay. If you are staying in a property that is for sale, every effort will be made to schedule showings on a turnover day so as not to intrude on your vacation. Should a request be made to see the property during your stay, you will be contacted in advance by our property management staff.